richphil is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. We believe that gaming should always be fun — and we have the tools, policies, and support systems to keep it that way.
richphil strictly enforces the Philippine minimum gambling age of 21 years. All accounts are subject to identity verification. Any account found to belong to a person under 21 will be permanently suspended and all funds returned.
At richphil, responsible gaming is not just a checkbox — it is a core part of how we operate. We understand that for most players, online gaming is a form of entertainment, a way to unwind after a long day in Manila traffic or a fun activity to enjoy on weekends. But we also know that for some, gaming can become a problem.
That is why richphil has built a comprehensive responsible gaming framework that gives every player the tools, information, and support they need to stay in control. From deposit limits and session reminders to full self-exclusion options, richphil puts you in the driver's seat of your own gaming experience.
Our responsible gaming program is aligned with PAGCOR's guidelines and the broader standards of the international responsible gaming community. We work continuously to improve our tools and resources so that richphil remains a platform where Filipinos can play with confidence.
richphil's responsible gaming tools are available to all registered players at no cost. You can access them anytime through your account settings or by contacting our 24/7 support team.
richphil commits to the following principles in everything we do:
richphil gives every player a full suite of responsible gaming tools — all available directly from your account dashboard, no waiting required.
Set daily, weekly, or monthly deposit limits on your richphil account. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Set a maximum session duration so richphil will automatically remind you — or log you out — when you have been playing for a set amount of time. This helps prevent the kind of extended play sessions that can lead to poor decision-making.
Request a temporary or permanent self-exclusion from richphil at any time. During a self-exclusion period, your account will be suspended, you will not receive any marketing communications, and you will not be able to log in or create a new account.
Need a short break without committing to full self-exclusion? richphil's cool-off feature lets you pause your account for 24 hours, 7 days, or 30 days. During a cool-off, your account is suspended but your data and balance are preserved.
Set a maximum loss threshold for a given period. Once you have lost the specified amount, richphil will prevent further play until the period resets. This is one of the most effective tools for keeping your gaming within a budget you are comfortable with.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have won or lost in the current session. These reality checks help you stay aware of your gaming activity and make informed decisions about whether to continue.
Problem gambling can affect anyone — regardless of age, income, or background. The first step to getting help is recognizing the signs. richphil encourages all players to be honest with themselves about their gaming habits.
If you recognize any of the following warning signs in yourself or someone you know, we strongly encourage you to use richphil's responsible gaming tools or reach out to a professional support service. There is no shame in asking for help — it is the smart and courageous thing to do.
Experiencing three or more of these warning signs regularly is a strong indicator that gambling may have become a problem. Please reach out for support — richphil's team is here to help, and professional resources are available free of charge in the Philippines.
Gambling with money meant for rent, bills, groceries, or other essential expenses.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Hiding your gambling activity from family members, friends, or your partner.
Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
Spending more time gambling than you originally intended, session after session.
Neglecting work, school, family responsibilities, or social activities because of gambling.
Borrowing money, selling possessions, or taking out loans to fund gambling activity.
Thinking about gambling constantly — planning your next session, reliving past wins, or calculating how to get more funds.
Repeatedly trying to cut back or stop gambling but being unable to follow through.
Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
Self-exclusion is one of the most powerful tools available to players who feel their gambling is getting out of hand. richphil makes the self-exclusion process straightforward and immediate — no lengthy forms, no waiting periods, no questions asked.
Once a self-exclusion is in place, richphil will take all reasonable steps to ensure you cannot access the platform, including blocking your account, removing you from marketing lists, and flagging your details to prevent re-registration during the exclusion period.
Important: If you choose permanent self-exclusion, this decision cannot be reversed. Temporary exclusions have a minimum period of 30 days. richphil will not lift a self-exclusion early under any circumstances — this is for your protection.
Access your richphil account using your registered credentials. If you are having difficulty logging in, contact our 24/7 support team directly via live chat and they will assist you immediately.
Go to your account settings and select the "Responsible Gaming" section. This is where all of richphil's player protection tools are located, including deposit limits, session limits, and self-exclusion options.
Choose between a temporary self-exclusion (minimum 30 days, up to 12 months) or a permanent self-exclusion. Select the option that best fits your situation — you can always contact support if you are unsure which to choose.
Confirm your self-exclusion request. richphil will process it immediately — your account will be suspended within minutes of confirmation. You will receive an email confirmation to your registered address.
Self-exclusion is a great first step, but professional support can make a real difference. richphil encourages all self-excluded players to reach out to PAGCOR's responsible gaming resources or the National Center for Mental Health (NCMH) for additional help.
You are not alone. These organizations provide free, confidential support for problem gambling and related mental health concerns across the Philippines.
The Philippine Amusement and Gaming Corporation operates a dedicated responsible gaming program. Contact PAGCOR directly for guidance, resources, and referrals to support services. Hotline: 1-800-10-PAGCOR
The National Center for Mental Health provides free 24/7 crisis support for Filipinos dealing with mental health challenges, including gambling-related stress and anxiety. Hotline: 1553
Gamblers Anonymous offers peer support meetings for people affected by problem gambling. Chapters are active in Metro Manila, Cebu, and Davao. Meetings are free, confidential, and open to anyone who wants to stop gambling.
The Department of Health's mental health program provides access to licensed counselors and psychiatrists through public health facilities nationwide. Services are available at reduced or no cost for qualifying patients.
richphil's 24/7 support team is trained to assist players with responsible gaming concerns. Contact us via live chat anytime — we can help you activate limits, initiate self-exclusion, or connect you with professional resources.
Problem gambling affects families too. If a loved one's gambling is causing harm, organizations like Gam-Anon Philippines offer support groups specifically for family members and friends of people with gambling problems.
Got questions about richphil's responsible gaming tools and policies? Here are answers to the most common questions from Filipino players. If you don't find what you're looking for, our support team is available 24/7.
All responsible gaming tools on richphil are free to use and can be activated instantly from your account settings. No approval process is required.
richphil is built for Filipino players who want great gaming and the peace of mind that comes with a platform that genuinely cares about their wellbeing. Explore our games — and remember, it's always just for fun.
Must be 21 years old or above to play. Please gamble responsibly. If gambling is affecting your life, call PAGCOR at 1-800-10-PAGCOR or NCMH at 1553.